Your invoices, recovered.
Firstfix connects to your ServiceM8, finds what is overdue, and recovers it through the full Victorian legal system if it comes to that.
See what is sitting unpaidFree Invoice Health Check. 15 minutes. No pitch.
How it works
Firstfix connects to your ServiceM8, finds what is overdue, and recovers it. Here is how the system operates across your outstanding invoices.
Connect your ServiceM8
You give Firstfix read-only access to your ServiceM8 account. The system finds every overdue invoice, how long it has been sitting, and what Victorian law lets you do about it. Takes under two minutes.
Recovery begins
Firstfix sends professional payment reminders to your overdue customers. Every message is reviewed before it goes out. You see what the system is doing through a daily SMS briefing. No dashboard to check. No chasing to do.
Escalation when needed
If reminders do not work, Firstfix prepares formal letters of demand, VCAT applications, and Magistrates' Court documents. You approve before anything is sent. Every escalation follows Victorian legal procedure.
You get paid
When payment arrives, the system records it and updates your dashboard. You get a daily SMS: what was recovered, what is in progress, what needs your attention. You did the work. The system handles the rest.
The cashflow story
$115 billion
in late payments across Australian small businesses each year.
69% of Australian small and medium businesses were affected by late payments in 2025, up from 63% in 2024. The average small business is owed $38,000 at any time. For a Victorian electrician running a crew of one to three, that is not a statistic. It is payroll next week.
You did the work. The materials are paid for. The apprentice has been on site for three weeks. And the invoice is sitting at 120 days. Not because the customer disputes it. Because they have not got around to paying it. And you do not have time to chase.
Most invoice systems stop at reminders. Firstfix takes non-payers through the full Victorian legal escalation: from the first reminder to VCAT and Magistrates' Court document preparation.
Every escalation requires your approval. Every step follows Victorian legal procedure. The system handles the process. You stay in control.
When reminders are not enough
If your customer genuinely cannot pay, we help arrange a hardship pathway. If they will not pay, Firstfix prepares the lawful tools Victorian courts provide. Every escalation requires your approval before anything is sent.
Professional reminders
Automated payment reminders sent by SMS and email. Reviewed before they go out. Professional, firm, and lawful.
No legal action at this stage. Communication only.
Formal letters of demand
Firstfix drafts a letter of demand citing the specific debt and the legal basis for recovery. You review and approve before it is sent. This is the formal notice that legal proceedings may follow.
Prepared under solicitor-reviewed templates. Not legal advice.
VCAT application preparation
Firstfix drafts a VCAT application for the Civil Claims List. VCAT handles goods and services disputes. The application is prepared for your review. You file it. No lawyer required for claims under the jurisdictional limit.
Victorian Civil and Administrative Tribunal. Civil Claims List. Free for claims lodged via myVCAT.
Magistrates' Court enforcement
Firstfix prepares a Magistrates' Court complaint for debts exceeding the VCAT jurisdictional limit or where VCAT orders remain unpaid. Drafted for your solicitor's review. Served through the court.
Magistrates' Court of Victoria. General Civil Procedure. Complaints drafted under solicitor-reviewed templates.
Every step, you are in control
Firstfix never sends a letter of demand, a VCAT application, or a court document without your explicit approval. The system prepares the documents. You decide when they go. The process is designed to recover your money lawfully, with your authority at every escalation point.
What it costs
Transparent pricing. No lock-in contract during the pilot period. The system earns its keep by recovering money you are already owed.
Pilot
$200/mo
+ 3% of recovered invoice value
$750 one-time setup
Capped at $550 per month total.
- + ServiceM8 connection and invoice audit
- + Daily SMS briefing
- + Professional reminders and follow-ups
- + Letter of demand preparation
- + VCAT and court document preparation
- + 750 voice minutes included
Limited to 10 pilot customers.
Standard
$350/mo
+ 3% of recovered invoice value
Capped at $900 per month total.
12-month minimum after pilot.
- + Everything in Pilot
- + Voice-note-to-quote
- + AI voice receptionist for your business
- + 500 voice minutes included
How the 3% recovery share works: Firstfix takes 3% of the invoice value only when it is recovered. If no invoices are recovered, you pay only the monthly base fee. The cap means you will never pay more than $900 per month in total, regardless of how much is recovered. The system earns more when you recover more. Its incentive is your outcome.
The Recovery Guarantee
Over any rolling 90-day period, if the total value Firstfix recovers is less than three times your total base fees, we credit you the difference.
If the system does not recover at least 3x what you pay in base fees, it is not doing its job. The guarantee is automatic. No forms. No claims process. The credit appears on your next invoice.
Example
You pay $350/mo base. Over a 90-day period, your total base fees are $1,050. Three times that is $3,150.
About the founder
Firstfix is built and operated by Cassidy Taylor, a solo founder based in Victoria.
Cassidy built Firstfix after seeing how many Victorian tradies were carrying tens of thousands in unpaid invoices with no system for recovering them. The existing options were either manual (spreadsheets, memory, mate-recommended debt collectors) or stopped at automated reminders without real legal escalation.
Firstfix combines ServiceM8 integration with solicitor-reviewed document templates to give electricians a system that recovers unpaid invoices through the full Victorian legal process. Every message the system drafts is reviewed by Cassidy before it reaches a customer. Every escalation requires the tradie's approval.
When you book a call with Firstfix, you are booking it with Cassidy. There is no sales team. No account manager. Just the person who built the system, showing you what it can do with your own ServiceM8 data.
Founder's Quality Guarantee
Every letter of demand, every VCAT application, and every court document Firstfix produces is reviewed by Cassidy before it reaches your customer. Invoices over $5,000, complaints, refunds, and hardship cases are always reviewed regardless of your settings. The system drafts. A human reviews. You approve. This is how Firstfix operates.
See what is sitting unpaid
Book a 15-minute Invoice Health Check. Cassidy will show you exactly what is overdue in your ServiceM8 and what Victorian law lets you do about it.
No pitch. No commitment. Just information about your own invoices.
Free. 15 minutes. No preparation needed.