Your invoices, recovered.
Firstfix connects to your ServiceM8, finds what is overdue, and recovers it through the full Victorian legal system if it comes to that.
See what is sitting unpaidFree Invoice Health Check. 15 minutes. No pitch.
WHAT WE AUTOMATE
14 workflows. One system.
VCAT Application Filing
Automates tribunal applications for disputed invoices
Letter of Demand Generation
Legally compliant demand letters in 60 seconds
Statutory Deadline Tracker
Never miss a limitation period again
Magistrates' Court Filing
Escalation pathway for high-value disputes
Invoice Chase Sequences
Multi-touch SMS + email follow-up chains
ServiceM8 Sync
Real-time job and invoice data pipeline
Customer Health Scoring
Automated risk rating for every client
Payment Reconciliation
Matches payments to invoices automatically
Daily Briefing Generation
Your overnight automation run, summarised
Discovery Call Scheduler
Books calls from inbound leads automatically
SMS Drafting
Pre-approved message templates
Debt Age Analysis
Overdue invoice cohort tracking
Recovery Reporting
Monthly recovery rate dashboard
Compliance Audit Log
Immutable record of all actions taken
Thursday, 14 May 2026 · 7:02 am
Good morning, Cassidy
Needs your attention
2 approaching deadlines$4,200 · Commercial fit-out, Werribee · Last contact 48 days ago · Debtor disputing scope
$2,750 · Garden lighting, Camberwell · Letter of demand sent 6 days ago · No response yet
"Hi John, this is a reminder that invoice #1042 for the switchboard upgrade is now 61 days overdue. If payment has been made, please disregard. Otherwise, could you arrange payment this week? Regards, Matt Wilson Electrical."
Customer health
Today's schedule
RECOVERY ESCALATION
The escalation path
From first notice to court filing. Every step follows Victorian legal procedure. Every escalation requires your approval.
Invoice issued
Job complete. Invoice sent through ServiceM8. Clock starts.
First automated chase
Professional payment reminder via SMS and email. Reviewed before it sends.
Second chase + SMS
Follow-up reminder with direct SMS. Tone remains professional, urgency increases.
Letter of demand
AUTOMATEDFormal letter citing specific debt and legal basis. Solicitor-reviewed template. You approve before it sends.
VCAT application
AUTOMATEDTribunal application prepared for the Civil Claims List. You review and file. No lawyer required.
Magistrates' Court
AUTOMATEDCourt complaint prepared for high-value disputes or unpaid VCAT orders. Drafted for solicitor review.
Step 1
Automation detects overdue invoice
Invoice #1042 — 61 days overdue
Matt Wilson Electrical · $1,850 · Switchboard upgrade
Step 2
Draft chase letter generated
"Hi John, this is a reminder that invoice #1042 for the switchboard upgrade is now 61 days overdue. If payment has been made, please disregard. Otherwise, could you arrange payment this week? Regards, Matt Wilson Electrical."
Step 3
You approve in one tap
Chase SMS ready for John Mitchell. Tap to approve or edit before sending.
How it works
Firstfix connects to your ServiceM8, finds what is overdue, and recovers it. Here is how the system operates across your outstanding invoices.
Connect your ServiceM8
You give Firstfix read-only access to your ServiceM8 account. The system finds every overdue invoice, how long it has been sitting, and what Victorian law lets you do about it. Takes under two minutes.
Recovery begins
Firstfix sends professional payment reminders to your overdue customers. Every message is reviewed before it goes out. You see what the system is doing through a daily SMS briefing. No dashboard to check. No chasing to do.
Escalation when needed
If reminders do not work, Firstfix prepares formal letters of demand, VCAT applications, and Magistrates' Court documents. You approve before anything is sent. Every escalation follows Victorian legal procedure.
You get paid
When payment arrives, the system records it and updates your dashboard. You get a daily SMS: what was recovered, what is in progress, what needs your attention. You did the work. The system handles the rest.
The cashflow story
$115 billion
in late payments across Australian small businesses each year.
69% of Australian small and medium businesses were affected by late payments in 2025, up from 63% in 2024. The average small business is owed $38,000 at any time. For a Victorian electrician running a crew of one to three, that is not a statistic. It is payroll next week.
You did the work. The materials are paid for. The apprentice has been on site for three weeks. And the invoice is sitting at 120 days. Not because the customer disputes it. Because they have not got around to paying it. And you do not have time to chase.
Most invoice systems stop at reminders. Firstfix takes non-payers through the full Victorian legal escalation: from the first reminder to VCAT and Magistrates' Court document preparation.
Every escalation requires your approval. Every step follows Victorian legal procedure. The system handles the process. You stay in control.
What it costs
Transparent pricing. No lock-in contract during the pilot period. The system earns its keep by recovering money you are already owed.
Pilot
$200/mo
+ 6% of recovered invoice value
$750 one-time setup
Capped at $550 per month total.
- + ServiceM8 connection and invoice audit
- + Daily SMS briefing
- + Professional reminders and follow-ups
- + Letter of demand preparation
- + VCAT and court document preparation
- + 750 voice minutes included
Limited to 10 pilot customers.
Standard
$350/mo
+ 6% of recovered invoice value
Capped at $900 per month total.
12-month minimum after pilot.
- + Everything in Pilot
- + Voice-note-to-quote
- + AI voice receptionist for your business
- + 500 voice minutes included
How the 6% recovery share works: Firstfix takes 6% of the invoice value only when it is recovered. If no invoices are recovered, you pay only the monthly base fee. The cap means you will never pay more than $900 per month in total, regardless of how much is recovered. The system earns more when you recover more. Its incentive is your outcome.
The Recovery Guarantee
Over any rolling 90-day period, if the total value Firstfix recovers is less than three times your total base fees, we credit you the difference.
If the system does not recover at least 3x what you pay in base fees, it is not doing its job. The guarantee is automatic. No forms. No claims process. The credit appears on your next invoice.
Example
You pay $350/mo base. Over a 90-day period, your total base fees are $1,050. Three times that is $3,150.
About the founder
Firstfix is built and operated by Cassidy Taylor, a solo founder based in Victoria.
Cassidy built Firstfix after seeing how many Victorian tradies were carrying tens of thousands in unpaid invoices with no system for recovering them. The existing options were either manual (spreadsheets, memory, mate-recommended debt collectors) or stopped at automated reminders without real legal escalation.
Firstfix combines ServiceM8 integration with solicitor-reviewed document templates to give electricians a system that recovers unpaid invoices through the full Victorian legal process. Every message the system drafts is reviewed by Cassidy before it reaches a customer. Every escalation requires the tradie's approval.
When you book a call with Firstfix, you are booking it with Cassidy. There is no sales team. No account manager. Just the person who built the system, showing you what it can do with your own ServiceM8 data.
Founder's Quality Guarantee
Every letter of demand, every VCAT application, and every court document Firstfix produces is reviewed by Cassidy before it reaches your customer. Invoices over $5,000, complaints, refunds, and hardship cases are always reviewed regardless of your settings. The system drafts. A human reviews. You approve. This is how Firstfix operates.
See what is sitting unpaid
Book a 15-minute Invoice Health Check. Cassidy will show you exactly what is overdue in your ServiceM8 and what Victorian law lets you do about it.
No pitch. No commitment. Just information about your own invoices.
Free. 15 minutes. No preparation needed.